Parents left waiting for birth certs as Sabah JPN runs out of paper

The issuance of birth certificates in Sabah has been delayed because the paper used for the document is not available, says Sabah National Registration Department (JPN) director Khairrul Aminus Kamaruddin.

He said Sabah JPN had stock of 24,801 pieces of the birth certificate paper this year, but that they were used in October, affecting 3,200 applications.

“A delay in the arrival of the paper which was imported from China to Malaysia was caused by a flood in the country concerned recently.

“A check confirmed that the supply of the paper had arrived in the country and had passed the inspection of the Royal Malaysian Customs on Dec 6,” he told a media conference today.

Recently, several individuals vented their frustrations which went viral on social media as they had waited for a long time and still could not get birth certificates for their children.

Khairrul said the printing company had received the paper on Dec 8 and the birth certificates will be issued at the latest by Dec 20.

“JPN wishes to apologise for the delay and the difficulties incurred which were beyond our control.

“If any client is impacted or needs a letter of birth confirmation from JPN, for example, for purpose of flying to Peninsula Malaysia or Sarawak, they can apply at the Sabah JPN,” he added.

Members of the public can contact the Customer Service Office of Sabah JPN at 088-488300 or 088-488301 or 088-488365 for further inquiries.