Since March 2020, USDOT received over 1,200 complaints alleging British Airways failed to provide timely refunds.

The airline boss is taken to task by passengers fed up with AirAsia's customer service and flight delays.

Maria Cantwell wants to know how many passengers got refunds, the total value and how many passengers proactively accepted a voucher or credit or rebooked on Southwest.

The Malaysian Aviation Commission says it is bound by the Malaysian Aviation Consumer Protection Code 2016 in responding to passenger complaints.

They say they experienced cancellations with other budget airlines as well but received their money back almost immediately.

The US government has called Southwest Airlines' meltdown a system failure and vows action.

The amendments to the Malaysian Aviation Consumer Protection Code are expected to be implemented in the first quarter of 2023.

They ask why the vouchers can only be used for certain payments, and for trips to a fixed list of destinations.

The aviation authority should revamp its organisation and consumer protection code instead of making announcements that are full of hot air.

With flight delays and cancellations a common feature in countries throughout the world, calls have arisen for changes such as the mandatory compensation of passengers.

Mohd Faiz Mustaffa has been struggling to get an explanation for why the first leg of his round-ticket flight has been cancelled, but not the return trip.

Unhappy passengers recount their experiences with the budget airline, from problems with refunds to just communicating with the company.